Support #10210
External Drive stops boot process
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Description
I learned this morning after a power outage, if you have an external USB
drive configure as Pass-Through, the Antsle may not boot. This is because
it will try to boot off the external device first. Once I unplugged the
external USB drive, I was able to boot. I never changed the boot order in
the BIOS, and assume it was set by default from the factory. This may catch
people off-guard.
It may be worth adding some wording in the to the USB Pass-Through
documentation to verify the boot order in the BIOS or troubleshoot by
disconnecting the USB drive:
https://docs.antsle.com/usbdrives/
Best Regards!
-kirk
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History
#1 Updated by Mario Kaack almost 5 years ago
Kirk,
You are correct. When a USB storage device is connected the BIOS will put that device as the first boot option and will fail to boot.
We do have a note in the docs near the top of the USB Drives section... but still I think it may need to be revised.
#2 Updated by [email protected] almost 5 years ago
My apologies. You're right. The wording is fine, I just missed it due to
where it is placed on the page because I knew I was looking specifically
for USB Pass through.
When I originally configured the external drive and before writing this
email, I went straight to the USB Pass-through section and missed the Note.
-Kirk
On Wed, Jul 10, 2019 at 4:30 PM [email protected] wrote:
Hi there and thank you for contacting antsle support!
Kirk,
You are correct. When a USB storage device is connected the BIOS will put
that device as the first boot option and will fail to boot.
We do have a note in the docs near the top of the USB Drives section...
but still I think it may need to be revised.https://brainosaur.com/tickets/4913/010fd5788f7d00d348b7697f752944e0
Thank you,
antsle, Inc.
Customer Support Team
#3 Updated by Mario Kaack almost 5 years ago
Kirk,
No worries... we alway appreciate the input.